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4
Completed
23
Certificates Earned
18
Learning Streak
12 days
Your Learning Hub
In Progress
User Management: Adding New Users
Learn how to add and configure new user accounts in Smart Tracker
Lesson 3 of 7: Role Assignment
45%
Customer Service
User Management
CA Specific
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Reference
User Management Reference Guide
Complete searchable documentation with procedures, best practices, and instructions
Search
Bookmarks
12 Sections
Print-ready
Roles
Permissions
Passwords
Best Practices
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Course Catalog
In Progress
12:34 duration
User Management Basics
Complete guide to managing users, roles, and permissions in Smart Tracker
CS Manager
User Mgmt
CA
Progress
45%
Recommended
8:45 duration
California Compliance Updates 2026
Latest regulatory changes affecting customer service operations in California
CS Manager
Compliance
CA Only
Progress
Not Started
Completed
15:20 duration
Advanced Customer Inquiry Handling
Master complex customer scenarios and escalation procedures
CS Manager
Inquiries
All States
Progress
100%
In Progress
10:15 duration
Smart Tracker Reporting Tools
Generate and customize reports for management and compliance
CS Manager
Reports
CA
Progress
20%
Recommended
6:30 duration
Team Performance Management
Tools and techniques for monitoring and improving team performance
CS Manager
Management
All States
Progress
Not Started
In Progress
11:50 duration
System Security & Data Privacy
Understanding security protocols and protecting customer data
CS Manager
Security
CA
Progress
65%