Knowledge Enablement Platform

Manage content, workflows, and track learning outcomes

Analytics Overview

Total Learners
2,847
+12% this month
Course Completion Rate
87%
+5% vs last quarter
Active Courses
142
18 added this month
Avg. Search Time
32s
-75% improvement

Course Completion Trends

Interactive chart showing completion rates over time

Top Performing Content

User Management Basics
456 completions | 4.8 rating
98%
Customer Inquiry Handling
423 completions | 4.7 rating
96%
CA Compliance Updates
387 completions | 4.9 rating
94%
Security & Data Privacy
352 completions | 4.6 rating
92%

Content Library

Content Tags Status Usage Actions
User Management: Adding New Users
Video • 12:34 • Updated 2 days ago
CS Manager User Mgmt CA Setup Workflow
Published 456 views
CA Compliance Requirements 2026
Document • 24 pages • Updated 1 week ago
All Roles Compliance CA Only
Published 892 views
Advanced Customer Inquiry Handling
Video • 15:20 • Updated 3 weeks ago
CS Manager Inquiries All States Resolution Workflow
Published 723 views
System Security Best Practices
Video • 11:50 • Updated today
All Roles Security AI Tagged
Review Pending 12 views
Smart Tracker Reporting Tools
Video • 10:15 • Updated 5 days ago
CS Manager Reports CA
Published 534 views

Workflow Mapper

User Management Workflow

1
Login to Admin Panel
Content: Admin Access Guide (2 min)
2
Navigate to User Management
Content: Navigation Tutorial (3 min)
3
Add New User
Content: Adding Users (4 min)
4
Assign Roles & Permissions
Content: Role Configuration (5 min)
4 steps • 14 min total Active

Customer Inquiry Resolution

1
Receive Customer Inquiry
Content: Intake Process (3 min)
2
Categorize & Prioritize
Content: Triage Guidelines (4 min)
3
Research & Resolve
Content: Resolution Strategies (8 min)
4
Document & Follow Up
Content: Documentation Best Practices (3 min)
4 steps • 18 min total Active

Claims Processing Workflow

1
Claim Intake
Content: Initial Processing (5 min)
2
Verification & Validation
Content: Validation Procedures (6 min)
3
Adjudication
Content: Decision Making (7 min)
3 steps • 18 min total Draft

Monthly Reporting Process

1
Data Collection
Content: Report Data Sources (4 min)
2
Generate Reports
Content: Report Builder Guide (6 min)
3
Review & Submit
Content: QA Checklist (3 min)
3 steps • 13 min total Active

Quick Content Update